Google IT Support Professional and IT Fundamentals Certificate

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Google IT Support Professional and IT Fundamentals Certificate

 2 Computer IT Certificates in 1 Course

1 – Google IT Support Professional Certificate and
2 – IT Fundamentals Certificate

This program was designed to help job seekers without any prior experience start a technology career with high-growth opportunities.

HOW IT WORKS: this Certificate program allows learners a flexible and convenient way to study with virtual online and on-site. Study when and where you have time.
WHAT IT COVERS: topics including troubleshooting, customer service, networking, operating systems, systems administration and security — all the fundamentals of IT support that are critical for success in the workplace.

 No degree or prior experience required! This is a launchpad to an IT career!

In this program, students learn the in-demand skills to be job-ready in 3 to 6 months. Gain skills required to succeed in an entry-level IT capacity.

#1- CompTIA IT Fundamentals (ITF+) Certificate

ITF+ is proof to employers you have a competency and propensity for IT.

  • CompTIA IT Fundamentals+ (ITF+) is an introduction to basic IT knowledge and skills and helps students develop a broader understanding of IT.
  • ITF+ establishes an IT education framework for those newly entering the field of technology.
  • plus the opportunity to sit for the ITF exam. If passed, will result in a CompTIA Fundamentals certification. This is optional but allows students to go beyond the certificate of completion.
  • This is the first step in positioning oneself for entry-level jobs in technology.

#2 – Google IT Support Professional Certificate 

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging.
  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code.
  • Prepare for an entry-level job in IT support through an innovative curriculum developed by Google. 80% of Google IT Support Professional Certificate learners report a positive career impact within 6 months. This program prepares students for the CompTIA A+ exams, the industry standard certification for IT.
  • This program is ACE® certified—earn up to 12 college credits, the equivalent of 4 associate degree-level courses.

IT Computer Skills to Get Job Ready

Whether you’re looking to start a new career, or change your current one, these Professional Certificates from Google and CompTIA help you become job ready. Learn at your own pace but with a structured schedule, whenever and wherever it’s most convenient for you.


  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

INCLUDES… introduction to the ABL Cyber Practice Range, All Materials, Practice Exams, Mentors to tutor and assist with studies, Communities of Practice, .


Applied Learning Project

This program includes over 100 hours of instruction and hundreds of practice-based assessments, which will help you simulate real-world IT support scenarios that are critical for success in the workplace.

The content is highly interactive and exclusively developed by Google employees with decades of experience in IT.

Through a mix of videos, assessments, and hands-on labs, you’ll be introduced to troubleshooting, customer service, networking, operating systems, and security — foundational IT skills required for an entry-level job.

Your skills will include:

  • Network protocols
  • Cloud computing
  • Windows operating system
  • Linux command line
  • Systems administration
  • Encryption algorithms and techniques
  • and much more

Learn concrete skills that top employers are hiring for right now.

What’s Included:

  • All Coursera Training Resources
  • Essential Skills Training – ie. job skills like; teamwork, collaboration, presentations, more
  • Resume alignment for specific jobs roles you apply for
  • Mock interview skills and preparation
  • Course Tutoring and Mentoring
  • ABL Cyber Range access for introduction to cyber assessment tools and exercises

Hands-On Projects

Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers. You’ll need to successfully finish the project(s) to earn your Certificate.

Earn a Career Credential

When you complete all of the courses in the program, you’ll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career. Many Professional Certificates have hiring partners that recognize the Professional Certificate credential and others can help prepare you for a certification exam.

There are 5 Courses in this Professional Certificate

Technical Support Fundamentals – COURSE1
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

By the end of this course, you’ll be able to:
● understand how the binary system works
● assemble a computer from scratch
● choose and install an operating system on a computer
● understand what the Internet is, how it works, and the impact it has in the modern world
● learn how applications are created and how they work under the hood of a computer
● utilize common problem-solving methodologies and soft skills in an Information Technology setting

The Bits and Bytes of Computer Networking – COURSE2
This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

By the end of this course, you’ll be able to:

  • describe computer networks in terms of a five-layer model
  • understand all of the standard protocols involved with TCP/IP communications
  • grasp powerful network troubleshooting tools and techniques
  • learn network services like DNS and DHCP that help make computer networks run
  • understand cloud computing, everything as a service, and cloud storage
Operating Systems and You: Becoming a Power User – COURSE

In this course — through a combination of video lectures, demonstrations, and hands-on practice — you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.

By the end of this course you’ll be able to:
● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter
● set up users, groups, and permissions for account access
● install, configure, and remove software on the Windows and Linux operating systems
● configure disk partitions and filesystems
● understand how system processes work and how to manage them
● work with system logs and remote connection tools
● utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role

System Administration and IT Infrastructure Services – COURSE4

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You’ll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.

By the end of this course you’ll be able to:
● utilize best practices for choosing hardware, vendors, and services for your organization
● understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers
● understand how to make the most of the cloud for your organization
● manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP
● choose and manage the tools that your organization will use
● backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster
● utilize systems administration knowledge to plan and improve processes for IT environments


IT Security: Defense against the digital dark arts – COURSE5

This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team.
At the end of this course, you’ll understand:
  • how various encryption algorithms and techniques work as well as their benefits and limitations
  • various authentication systems and types
  • the difference between authentication and authorization
  • how to evaluate potential risks and recommend ways to reduce risk
  • best practices for securing a network
  • how to help others to grasp security concepts and protect themselves.

Course Features

  • Lectures 0
  • Quizzes 0
  • Duration 100 hours
  • Skill level All levels
  • Language English
  • Students 0
  • Assessments Self
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